FAQs

WHO IS HAND&ROSE?

HAND&ROSE is a mobile flower truck and online flower marketplace offering fresh floral gifts, subscriptions and corporate accounts. 

 

WHY CHOOSE HAND&ROSE?

We embrace neighborhoods with our flower truck. We believe that fresh flowers have the ability to change someone’s mood or spirit, and definitely believe flowers alter space. Flowers have the impact of simply making people smile. By visiting our truck or receiving our deliveries, we take pride in providing quality service and flower care for all clients. 

 

We buy flowers daily from our valued vendors in Los Angeles, and we try to almost always buy local. We also buy smart— meaning our goal is to eliminate waste when possible and limit perishable overhead. 

 

OUR PROMISE

Ensure absolute floral satisfaction.

 

BUSINESS OWNERS

We bring the market to you. Email us directly at info@handandrose.com for custom bulk orders.

 

NATURE

We are susceptible to seasonal availability and mother nature. We cannot guarantee certain blooms year round and appreciate our clients understanding the constraints of a local market thus allowing us to substitute when needed.

 

ORDERS & RETURNS

 

YOUR ORDER

We appreciate your order! When placing your online order, please allow a 24 hour delivery window for next day or specify exact date desired for delivery. If same day or immediate delivery is needed, please call us directly or send an email to process your order for availability. Same day delivery is not generally guaranteed. HAND&ROSE reserves the right to substitute flowers based on seasonal availability. 

 

CHANGES TO ORDERS

If you need to make changes to a gift or order, H&R requires immediate notice. For immediate attention to an order, call 818-452-5391 or email us at info@handandrose.com to submit changes.

 

CANCELLATIONS & RETURNS

For all cancellations, please provide written notice 48 hours prior scheduled delivery to receive full refund. If you do not meet cancellation requirements, HAND&ROSE reserves the right to refuse full refund. To cancel or suspend your order please email info@handandrose.com. All returns refunded to credit card or credited to payment method.

 

PAYMENTS

We provide a secure payment platform through Square and offer PayPal for all online purchases. For any billing inquiries please email us directly at  info@handandrose.com